• How do I download?
• I lost my registration information. What do I do?
• How do I re-download software that I have purchased?
• What if the download stops before it is complete?
• What if I want a shipment, but I've already ordered the download?
• I've finished downloading, where do I find it?
• Why do I need to "register" the free download?
• I cannot find the product that I downloaded from RegNow. What do I do?
• I need to download my product again and my download URL is expired. What do I do?
• I have purchased the Extended Download Service, but my download URL is still expired.
• I used a credit card to place my order, and want to go back to the download link. Where do I go?

• How can I cancel an order?
• What is the refund policy?
• I received a refund for a product purchased through RegNow, but I don't see the credit. Why?

• When will my credit card be charged?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• What address should I enter in the billing information screen?
• How do I enter a shipping address?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• Is purchasing from RegNow a one-time fee, a monthly fee, or a yearly fee?
• What will this product cost me in my local currency?
• What do I do if I closed my browser before printing the invoice?
• Will I receive a disk/CD after my order?
• How do I contact Customer Service?
• Who am I buying the software from?
• Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.

You can download by clicking the 'click here? or begin HTTP download' button on your order information page You can also use the link in your confirmation email.

Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.

What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

What happens after I download?
After the download has completed, you will need to go to the location that you saved the file and double click on the new icon to start the installation. Contact the vendor?s Technical Support if you require any assistance.

Most registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.

To re-download software you have already purchased, locate your download link in your order confirmation email. If you purchased a registration key for software, the download will be found at the vendor?s site. If you are not sure what site the software originates from, please use the order lookup form below to locate specific site and contact information for the vendor.

Once a download has been interrupted, you will need to redownload the file in its entirety prior to installing your product.

Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.

Free downloads are provided by software companies for you to try a product before you purchase. These products will have limiting features, such as limited days of free use, allowing you to evaluate the software prior to purchasing it.

These are marketing techniques that are widely used with software companies that utilize the web for distribution, and provide you as a consumer, an advantage. This allows you to know exactly what you are buying, when you purchase the registered version of the program.

The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.

Please contact us. Once we receive your request, we will review the order and contact you.

When you need to download again, please contact us and we will reset the expiration date for the URL.

Downloadable products are delivered in one of two ways:

1. If you were provided with a download link after placing an order, you will be able to find the download by visiting the Order Status Page. On this page you will need to click on the product name. On the next page under delivery information, there will be a link to the download.
2. If you downloaded the trial version of the software before registering the software, you will need to download the trial version again. Please visit the software company's webpage to do this.

Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be cancelled. If you would like to request a refund, see below.

Each software company offering products through our service has their own return/refund policy. We support all return/refund policies of the software companies that we process orders for. You will need to contact the software company directly (their email address is in the emailed order confirmation) to inquire about their return/refund policy and process.

If you do not have the order confirmation, please contact us. We will be happy to provide you with the software company's contact email address and forward your request.

Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company, and ask where they have posted the credit information. In many cases, banks will post information later than expected.

Your credit card will be charged the same day your purchase has been placed.

The charge will appear on your credit card as the name of the product you have purchased.

We charge applicable sales tax for orders in Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

In general, most products are a one time fee. However, for each product the order process may vary and is subject to change at anytime. For detailed information about product pricing, please contact the author of the product directly for the accurate information. Please review the help file of the product, the website where the product was originally downloaded, or where you first heard about the product, to find the correct support contact information.

RegNow processes transactions in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):

http://www.bank-banque-canada.ca/en/exchange.htm

http://www.x-rates.com/calculator.html

You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this email for your records!

Please review the software company's website for these details in addition to the web based ordering pages. RegNow delivers 98% of the products sold in electronic form only. If there is a shipping option available it will be denoted on the ordering pages. If there is no mention of the opportunity to receive a disk/CD, you may expect to receive the product electronically.

When you contact customer service, first determine whether you need support for ordering or downloading software, installing and using it. If you need assistance downloading, installing or using the software, please contact the software company directly. If you require order assistance, please contact us about your order by using our online contact form. You may visit the contact form by click the following link:

RegNow Customer Service

You are purchasing the software from RegNow, and we specialize in providing quick and easy electronic transactions. For all the products listed on this site, we act as a payment gateway for the software vendors that make the respective products.

RegNow does offer ordering options in addition to payment online with a credit card. The offline ordering options we offer include payment by phone (via credit card), mail, fax, wire, and PO (if applicable). Please note that utilizing one of these offline ordering options, you will be required to pay an additional processing fee.

To place an order by mail, fax, wire, and PO (when applicable), use the online form and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, the appropriate information will be provided to you in your web browser to send your payment to us offline.